"Protect your hotel from phishing and cyber threats with comprehensive prevention strategies. Build guest trust and drive sustainable revenue growth."

🛡️ Protect Your Hotel from Phishing

The Hidden Cyber Threats in Your Email and OTA Systems

In an era where hotels heavily rely on OTAs and online systems, cybersecurity is not just an IT responsibility but a shared duty across all departments.
One of the growing threats in the hospitality industry is Phishing — scams through fake emails, websites, or messages aimed at stealing sensitive information from employees or guests.

🔍 How Does Phishing Target Hotels?

Common examples of phishing in the hotel industry include:

• Fake emails impersonating Booking.com or Agoda, urging staff to "reset their passwords immediately."
• Altering OTA reply messages to send fake payment links to guests.
• Guests receiving messages from the "hotel" requesting payments to personal accounts.

💣 Potential Damage

Guests are tricked into transferring money → the hotel suffers reputational damage.

• OTA accounts might be suspended or hidden.
• Negative reviews impact future bookings.
• The hotel is held accountable, even if not directly involved.

🚨 Phishing Warning Signs

• Emails using suspicious domains, such as agoda-support-login.com.
• Excessive urgency, e.g., "Click within 24 hours."
• Links that are not genuine OTA URLs.
• Unusual login activities from unfamiliar IPs in OTA systems.
• Guests report being contacted with suspicious payment requests.

🧠 How Can Hotels Respond?

Educate Employees

• Conduct regular Phishing Awareness training sessions.
• Encourage staff to identify unusual behaviors in OTA/PMS systems.
• Establish clear reporting channels, such as an IT hotline or security@hotel.com.

Enhance OTA and PMS Security

• Use strong passwords and change them regularly.
• Enable Two-Factor Authentication (2FA).
• Restrict system access based on roles.

Set Auto Messages in OTA Systems

Include messages in all bookings, such as:

"Our hotel does not request additional payments through external links. Please make payments only via the official OTA or our website.
If you receive any suspicious messages, contact us directly."
(Available in both Thai and English)

Create a Phishing Incident SOP

• Who investigates the issue?
• Who communicates with guests?
• Is there an incident reporting form?

Communicate Professionally with Guests

• Be transparent and avoid withholding information.
• Use clear and polite language.
• Reassure guests that their data is safeguarded.

🔧 How Can THRev.co Help?

THRev.co is not just a Revenue Management consultant.
We also assist with OTA system security, setting up automated messages, monitoring unusual activities, and providing Cyber Hygiene advice for hotels.

"Data security is the foundation of revenue in the digital age."

 

If your hotel has not reviewed its cybersecurity or wishes to develop a robust phishing prevention plan,
📩 Contact THRev.co today — we are ready to help secure your hotel and drive sustainable revenue growth.
📧 weyield@threv.co
🌐 THRev.co